This troubleshooting page will help you diagnose problems with the Acer Aspire model 5741-5698.
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Your Acer Aspire 5741-5698 only charges up to a specific, low percentage.
Turn off the computer completely and remove the battery. Then, push and hold the power button for two minutes to drain any residual voltage in the system.
Follow our guide on how to replace the battery here.
Your Acer Aspire 5741-5698 freezes up during intensive use.
If your Acer Aspire has an old, low GB RAM storage, it will not be able to handle many programs at the same time. We suggest replacing older RAM chips with higher GB RAM to enhance the performance of the laptop. Follow our RAM replacement guide here.
Your Acer Aspire 5741-5698 has trouble connecting to wireless internet.
Reset your wireless router and modem.
If your router has outdated firmware, your security settings are incompatible with your device, or your device is incompatible with the router, you may be experiencing wireless connectivity issues. This problem can get quite in-depth. We encourage you to search the internet for guides on this, contact the manufacturer of the router, or find others who have experienced similar problems.
A wireless connectivity issue in your Acer Aspire 5741-5698 may be caused by a damaged or failing PCI Express Mini due to prolonged use. If this is the case and all other troubleshooting fails, replace your WLAN Card.
Your Acer Aspire 5741-5698 randomly shuts down after displaying an overheating warning.
The computer has simply heated up after intensive use in a hot environment. Allow the laptop to sit in a cool space for at least 30 minutes before continued use.
Over time, dust has accumulated within the cooling fan housing causing a loss in its performance and overheating. Use a bottle of canned air to clean out the cooling fan housing, located on the bottom side of the laptop to the lower right of the battery.
Your Acer Aspire 5741-5698 CD player no longer works correctly.
Your CD player no longer works and needs to be replaced. Follow our guide on how to replace here.
Your Acer Aspire 5741-5698 either displays an all black or dead screen so you cannot see anything on the screen
Hold the
Factory reset your Acer Aspire 5741-5698 by resetting the laptop, then holding both the
First, we would recommend plugging the computer into a TV or similar display using an HDMI cable. If the connected display is at full brightness and the problem persists, then there is likely an issue with the computer’s hardware. You may need to replace the backlight of the display.
If replacing the backlight of the display fails, the motherboard is likely the location of the issue. You may need to replace the motherboard.
