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The speaker will not respond or show any sign of powering up.
Ensure the power adapter is plugged in and the charge light is on. If the light is not on, and the adapter is plugged in, the adapter is faulty or the speaker is fully charged. Consider purchasing a replacement adapter.
If the power adapter is plugged in, and the light on the adapter is on, make sure the adapter is connect to the speaker. If the speaker only powers up when the adapter is plugged in, regardless of charging time, then the battery is faulty. Replace the battery.
Altec Lansing BoomJacket Battery Replacement Guide
If the power adapter is plugged in, and the light on the adapter is on, make sure the adapter is connect to the speaker. If the speaker still does not powers up when the adapter is plugged in, regardless of charging time, then the power button might be faulty.
Altec Lansing BoomJacket Power Button Replacement Guide
The speaker will turn on or off randomly without you physically turning it on or off.
If the speakers volume changes with out you pressing on the on the volume button to increase or decrease the volume
If the speakers volume changes with out you pressing on the on the volume button to increase or decrease the volume then the power/volume button may be faulty.
The audio either cuts in and out or is very scratchy sounding.
Test audio using the Bluetooth feature, then test it using the auxiliary cord. If the audio is only distorted while listening via the auxiliary cord, the audio jack or the auxiliary cord may be faulty. Audio that cuts in and out is often a sign of a loose audio jack, so make sure the audio jack is fully inserted in the speaker.
A conflicting signal may be responsible for connectivity issues. Consider turning off nearby wireless devices and reconnecting the device you are using. If the problem continues the Bluetooth board may need replacing.
Altec Lansing BoomJacket Bluetooth Board Replacement Guide
Audio will not play even though the speaker is turned on.
A conflicting signal may be responsible for connectivity issues. Consider turning off nearby wireless devices and reconnecting the device you are using. If the problem continues the bluetooth board may need replacing.
