Troubleshooting page used to help diagnosed problems with your device.
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Speaker won’t turn on.
Please check if you have charged your speakers. A solid red light in the center of the speaker indicates that the speaker is charging. Whereas, a flashing red light means low power. We recommend you charge for a minimum of 4 hours after each use.
Check if the speaker is charging when you plug it through the charging port, this is verified by a solid red light located at the center of the speaker. If the speaker is not charging there may be an issue with the charging port or the power cable. Try a different power source or a different cable.
Once the power adapter is plugged in there should be a light on the adapter indicating its on. Check if the adapter is connect to the speaker. If the speaker still does not powers up when the adapter is plugged in, regardless of charging time, then the power button might be faulty.
Speaker won’t pair with devices via Bluetooth.
If you are pairing the first device to the speaker, after you turn on the speaker and when you see a steady blinking blue light, select device model from the list of discovered Bluetooth devices to pair. If prompted for a password/pass code enter “0000”.
Make sure your Bluetooth device is turned on and is on the discoverable mode, a blinking blue light denotes that the speaker is ready to accept connections.
Make sure your speaker is not already connected with another device (the easiest way to determine this is if you see a steady blue light in the center of the speaker).
If you had already paired your device and connection was successful prior but now your connection is failing or getting a connection error, unpair /forget device (for IOS devices) from your phone or mp3 player and pair again. Now try to connect.
No sound coming from speaker.
A conflicting signal may be responsible for connectivity issues. Consider turning off nearby wireless devices and reconnecting the device you are using. If the problem continues the Bluetooth board may need replacing.
Make sure the speaker is within 30 feet of your Bluetooth device when attempting to connect.
Make sure your audio source is not muted and its volume is up. Press the + button on top of the speaker to increase its volume.
If the issues stated above do not help, then the fault may be with the speaker. Symptoms of a faulty speaker may be very quiet or muffled audio, or none at all. In that case, the speaker will have to be replaced.
If the speakers volume changes with out you pressing on the on the volume button to increase or decrease the volume then the power/volume button may be faulty.
Sometimes the music will start popping or distorting. Popping and distortion are more likely to happen when the volume is too high. Try turning down the volume by pressing and holding down the (-) button to turn the volume to a lower level.
Not clear audio playing.
Test audio using the Bluetooth feature, then test it using the auxiliary cord. If the audio is only distorted while listening via the auxiliary cord, the audio jack or the auxiliary cord may be faulty. Audio that cuts in and out is often a sign of a loose audio jack, so make sure the audio jack is fully inserted in the speaker.
