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Double check that the stick is firmly inserted all the way into your TV’s HDMI port. If the fireTV stick still doesn’t show up on the device when plugged in, make sure that the stick is fully powered using the provided USB adapter.
The guide can be found by clicking on this link. for the remote motherboard.
This guide will go through access and the replacement of the stick motherboard. Click here.
Remote does not seem to be working or I have an unresponsive screen
Replace the batteries in the remote. Inspect the spring under the battery to ensure that the battery makes full contact with the metal . To access a guide to access the batteries and replacement procedures follow this link.
If the remote buttons seem to be getting stuck or are not working properly, Replace the buttons on the remote. A guide is available by clicking on the following link.
My FireTV is showing video but I am getting no sound from my FireTV stick on device
Start by making sure the receiving device is not muted by checking the volume settings.
The TV stick may not be compatible with external speakers. Try switching your audio settings to default.
To make sure the audio settings on your FireTV stick are correct, go to the Home Screen (Pressing the Home button on the Remote), enter into Settings, select the Dolby Digital Output option and make sure that Dolby Digital Plus is set to off.
In order to check that the HDMI port is working properly, try plugging the TV Stick into another device. If there is still no sound, your TV Stick may have a faulty HDMI port.
