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No matter what I try I can’t pair my device with the speaker.
The speaker turns off automatically if it is not paired in 5 minutes. Turn the speaker off, then back on to re-enter pairing mode. A tone sounds and the LED blinks quickly. If your speaker does not enter pairing mode, press and hold the function (center button on the top of the device) for 1 to 3 seconds to put your speaker in pairing mode.
Make sure your device is Bluetooth 4.0 compatible.
When I try to turn my speaker on, nothing happens.
To charge the speaker, connect the USB charging cable to the charging port and an available USB port.
Your charge cable may be defective, try using a different charge cord.
When playing my music, crackling noises come through the speakers.
If you are using an aux cable to connect your device, make sure the cable is fully plugged into the speakers and there is no debris in the aux port.
If you are connecting with bluetooth, make sure you are within the device’s range, 30 feet (9.1m).
I can’t change the volume on my speaker.
If the device is connected to the AUX-in jack, you’re going to have to use your device to control the volume.
Use slightly dampened toothbrush or cotton swab to gently clean buttons. Make sure that the toothbrush or swab is not dripping with water. Wipe down area with a dry cloth after you have cleaned it.
When I speak into the microphone it doesn’t pick up my voice.
Make sure your speaker is powered on, then turn the speaker so that the LED light on the top is on the side closest to you.
