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Your computer will not turn on.
Your power cable may not be charging your laptop battery. To confirm the problem, examine the length of the power cable to look for any damage. If damage is found, order and replace the power cable.
The battery may be defective. To find out, try removing the battery from the inside of the laptop and plugging in the charging cable. If the laptop powers on, then you will need to replace the battery. To see more information on replacing the battery, check out the Battery Replacement Guide.
If the previous troubleshooting methods did not work, then your motherboard may be broken. To see more information on replacing the motherboard, check out the Motherboard Replacement Guide.
The battery on your laptop is not charging.
The wall outlet your charger is connected to may not be working. Try plugging in your charger to a different outlet.
If the battery is overheating then it may not charge. This is usually a side effect of your laptop overheating. The best way to cool down the battery is to remove it and set it away from the laptop. Then after letting it cool for about 15 minutes, reinsert the battery and try again. To see more information on removing the battery, check out the Battery Replacement Guide.
The keys or buttons on the keyboard are not working.
The first thing you should do is turn off and unplug your Chromebook. Buy a compressed air duster and blow out the cracks between the keys. Look for any foreign objects, such as food bits, that may be stuck underneath or between the keys. After you finish, switch on your Chromebook and check if the problem is resolved.
Plug in an external keyboard and test the functionality. If the external keyboard works, but the keyboard on your Chromebook still does not, you will need to replace your internal keyboard. To see more information on replacing the keyboard, please refer to the Keyboard Replacement Guide.
Your computer screen is acting strange.
A quick way to verify that the LCD screen is faulty is by connecting to an external monitor. If the external monitor works, then you know that the original LCD screen is faulty. To see more information on replacing the LCD screen, check out the LCD Replacement Guide.
Start by removing the keyboard and its surrounding panel. Follow the Laptop Cover Removal Guide for this. Perform a quick visual inspection of all cables connecting the screen to the motherboard. There is a larger black connector in the upper left-hand corner called a LCD cable that connects the screen to the motherboard. Ensure that this cable attaches firmly to the motherboard, and that it is not frayed in any areas. If the connector is loose, ensure that it is lined up properly and press down firmly.
Your laptop is randomly turning off.
An easy way to determine if you have an overheating processor is if the bottom of the laptop feels hot to the touch. This could be caused by being in a warm environment, or not allowing enough airflow to the processor. Turn off the Chromebook for 15 minutes and remove from any warm environment. Ensure it is receiving air flow. After set time, switch on your Chromebook to check if the problem is resolved.
If the laptop works when the power chord is plugged in, but the computer dies as soon as it is unplugged, then the battery is faulty and may need to be replaced. To see more information on replacing the battery, check out the Battery Replacement Guide.
If you are experiencing identical symptoms as an overheating processor, but only when the Chromebook is not connected to the power cable, then the cause could be an overheating battery. Your battery will need to be replaced. To see more information on replacing the battery, check out the Battery Replacement Guide.
