This troubleshooting page will help you diagnose problems with the Asus VivoBook X202E-DB21T.
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Asus VivoBook X202E-DB21T
Laptop fails to charge.
Your device may not charge because of a faulty charger. Check your power cord for any physical damage such as exposed wires or kinks in the cord.
Your device may not charge due to battery issues. If your device turns on, check the Windows diagnostic tool via system preferences. If your device is still unable to turn on, see this guide to replace the battery.
Your device may not charge due to the power port malfunctioning. Check that your power cord can easily be inserted into the power port. If not, follow this guide to replace your power port.
Your device does not turn on when you hit the power button.
If your device does not turn on, perhaps the battery does not have charge. Insert the power cable into the computer, then into the wall, and let it charge for a couple of hours. If that does not work, follow the previous troubleshooting guide for checking your battery.
The screen may not be displaying a picture. Check the computer after you press the power button for signs of life, such as a fan or lights on the keyboard. If the screen is not working, check the troubleshooting guide below.
If your device does not turn on, your hard drive may be malfunctioning. Follow this guide in order to repair or replace it.
Screen is broken and unable to produce image.
If there is physical damage to the screen that is visible, the device’s screen will need to be replaced. Follow this guide for further steps.
If your screen is not producing an image, the monitor may be unable to communicate with the Operating System. Connect your laptop with an HDMI cord to an external monitor to see if it is just the screen having issues or the video chip. If the external monitor produces an image, your laptop’s monitor may need to be replaced. See this guide for further information.
A loose connection between your device’s monitor and motherboard may cause an inability for the monitor to display an image. If this is the case, you will have to carefully access the inside of the laptop.
Your device does not keep time accurately.
If your device’s hard drive is malfunctioning and not running properly, follow this guide for replacement.
If your device’s CMOS battery is dry, unable to keep time and not running properly, follow this guide for its replacement.
Trackpad is unable to function the mouse or detect usage.
Inspect the area for any debris that may be causing the trackpad to malfunction. If debris are discovered, remove trackpad and surrounding area of any soil or foreign substances. If trackpad is not soiled, follow this guideto replace the trackpad.
Check to see your trackpad is being recognized by the OS. If it is not, it may need a new driver. Find the driver on the manufacturers website and install it via their instructions.
Check that the trackpad does not have any recognizable physical damage. If it does, replace trackpad by following this guide.
