Released June 2012, identified by model number UX31A
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Computer is unresponsive to charging or won’t turn on.
Ensure that the charger is fully seated into the charging port of the laptop and that the charger is plugged into the wall. If it still fails to charge, your charger may be faulty. Consider buying a new charger.
If you try to charge your laptop and it powers on but only stays on while the charger is plugged in, you are experiencing a faulty battery. Replace the battery by following this guide.
Fans make excessive noise or no noise at all that results in the computer getting hot.
Computer may overheat due to dust and debris build up blocking air flow of fans. Try cleaning the fan vents by using a vacuum on the vents and then using compressed air to remove any remaining dust.
If your fans are louder than usual when the computer is running and or you can’t hear them at all, your fan may be faulty and you should replace the fan by following this guide.
Unable to connect to WiFi or unable to see local WiFi networks.
If you have trouble connecting to the internet, try using the Windows Network Troubleshooter. You can use this by going to the “Settings,” selecting “Network & Internet,” clicking “Status,” and then selecting the “Network Troubleshooter.” Once you get here you can follow the steps listed.
You may need to update your wireless drivers to the most recent version. Update your drivers by clicking the start button at the bottom left of the screen, then clicking on “Settings”. Next, go to the “Update & Security” and click “Check for Updates.” If a Wireless card update is listed, click “Update.”
If you are unable to see any local networks and no options above work, you may need to replace the Wireless card in your computer by following this linked guide.
Screen is less responsive than usual and has a hard time running normal programs or freezes completely.
Your computer may have been infected with a virus or malware from the internet which can be causing your computer to run slowly. You should run a virus and malware check by clicking the start button at the bottom left of the screen, then clicking on the settings. Next, go to Update & Security and click Windows Security on the side bar. Next click Virus & Threat Protection and select Quick Scan. This will run a scan on your device to check for viruses and malware.
You may need to update your drivers to the most recent version. Update your drivers by clicking the start button at the bottom left of the screen, then clicking on the settings. Next, go to the Update & Security and click “Check for Updates.”
If no other options resolve your issues, you may have a faulty motherboard or faulty RAM. The RAM is soldered to the motherboard, so replacing the RAM means replacing the motherboard as well. You can replace the Motherboard by following this linked guide.
Mouse cursor doesn’t move on screen when using the trackpad.
Ensure that the trackpad is enabled in the settings of the computer. Press the Windows Key, type “touchpad”, and press enter. There will be a setting saying “Touchpad”. You can click on it to turn it on or off.
If the trackpad is already enabled and doesn’t work then you may need to update its driver by clicking the start button at the bottom left of the screen, then clicking on the settings. Next, go to the Windows Update section in the side bar and click “Check for Updates.”
If all else fails, your trackpad may be faulty and should be replaced. Replace your trackpad by following this guide.
Devices plugged into the computer via the USB port do not respond or connect.
If a device fails to connect via USB, try other USB devices in the computer. If the other devices connect successfully, your device may have a faulty USB cable. You should purchase a replacement USB cable, if the cable is not replaceable you may need to replace the USB device.
If no devices can connect to the computer through the USB port and the USB cables are not the problem, you may have a faulty USB port. Follow the replacement guide here.
