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The Canary periodically disconnects from the Internet or can’t be reached from the Canary app.

Make sure that the Canary Service, Canary App and Canary websites are “Operational” by visiting the Canary’s status page.

Make sure that you do not have any other wireless devices around the Canary like cordless phones or microwaves. Building materials such as metal, plaster, concrete and brick can also cause interference. Try relocating the Canary to minimize the amount of physical barriers between the Canary and router.

If you are still having problems, try using an Ethernet cable for wired connectivity.

Routers have a limited range for Wi-Fi connectivity. If possible, try moving the Canary and router closer together. Depending on the size or layout of your home, it may be more feasible to use an Ethernet cable for a wired connection.

Canary does not recommend using mobile hotspots due to data caps, unreliable cellular connectivity and poor connection speeds. Please use Wi-Fi or an Ethernet cable instead.

Canary does not support 5 GHz Wi-Fi networks. Connect to a 2.4 GHz Wi-Fi network instead.

Try power cycling your modem and/or router by following these steps:

  • Disconnect both the modem and/or router for 10 seconds from powerReconnect the modem first (if applicable) to powerReconnect the router to power

If this does not work, try performing a factory reset. You should always consult your router/modem’s manual; if that is not available, look for a tiny hole where an unfolded paper clip can fit. You should hear a “click” and hold it for at least 5 seconds. If problems persist, contact your Internet Service Provider for assistance.

A notification is falsely triggered when the Canary switches from night-mode to day-mode.

According to the Canary support team, this should have been resolved with the latest firmware update, version 1.4.2. Follow the instructions from this help center article to determine the firmware version of your device. If you have the latest version, please contact the Canary support team for assistance.

Notifications are being displayed in the Canary app either too frequently or not at all.

Follow the instructions from the Canary help center on how to enable push notifications for your mobile device.

For Android:

  • Go to the Settings appTap Apps followed by tapping CanarySelect Show notifications

For iOS:

  • Go to the Settings app. Tap Notifications followed by tapping CanaryMake sure both Allow Notifications and Show on Lock Screen are greenMake sure Alert Style When Unlocked is either set to Banners or Alerts

If the motion sensitivity settings are too low, you may receive no notifications at all; if they are too high, you may receive too many.

Adjust the motion sensitivity settings by following these instructions from the Canary help center:

  • Open the Canary appTap the hamburger button (☰) in the top right corner of the screenNavigate to Settings, Notifications and then Motion Notifications. It should look like thisAdjust the slider by moving it to the left to reduce notifications or to the right to increase notificationsMake sure you tap Save in the top right corner of the screen

Canary operates in three modes: Away, Home and Night. You may need to enable notifications for each of these modes by following these settings:

  • Tap the Mode Icon on the home screen. You should be on this screenTap EditSelect the mode you want to customizeEnable Send motion notifications if you are in Home modeIf you are in Night mode, enable Schedule night modeTap Save to save the changes

Note that Night mode does not send notifications if your phone’s Do Not Disturb setting is enabled.

The Canary displays a solid white light and does not allow setup to proceed.

Try power cycling the Canary by following these instructions from the support forum:

  • Disconnect the Canary from the wall outletInsert the yellow 3.5 mm cable into the Canary. Leave the cable unplugged from the phonePlug the Canary back into the wall outlet and wait five minutes

If the LED does not change from white, you may have a defective Canary. Contact the Canary support team to get a replacement Canary.

If the initial update during setup is taking a long time, it may be due to poor connectivity from wireless interference. Try using an Ethernet cable with the Canary. After setup is finished, you can resume using a Wi-Fi connection. Refer to this Canary help center article and our Troubleshooting guide on how to reduce wireless interference.

The Canary help center recommends using a TRRS (3-ring) audio cable as a substitute if the provided setup cable is broken. You can also contact the Canary support team to get a replacement setup cable free of charge.

If you bought your Canary used, the support forum suggests that the device may not have been deactivated by the previous owner. Contact the original owner and request that they deactivate the device via the Canary app. If that does not work, contact the Canary support team.

The Canary has a blinking white light that doesn’t go away.

If the light on the bottom of the Canary is blinking slowly, it is trying to connect to your network. If it is blinking quickly, it is trying to connect to the Canary Cloud. If the light blinking persists for a long time you should read our Troubleshooting guide on diagnosing connectivity problems.

If the white light persists but the app displays the Canary as offline, contact the Canary support team about receiving a replacement Canary.